Terms of Service

These Terms of Service govern your use of Twilight Mound's website and services. By accessing our website or engaging our services, you agree to be bound by these terms.

Last updated: March 1, 2024

1. Company Information

Twilight Mound Green Technologies Ltd is a company registered in Scotland under company number SC123456.

Registered Office: 41 N Castle St, Edinburgh EH2 3BG, United Kingdom

Phone: +44 330 164 9385

Email: [email protected]

2. Services Provided

Twilight Mound provides the following green technology services:

• Solar panel system design, installation, and maintenance
• Wind energy solutions and installations
• Green building technology implementation
• Electric vehicle charging infrastructure
• Sustainable waste management solutions
• Energy efficiency consultations and assessments
• System monitoring and ongoing support

3. Website Use

3.1 Permitted Use

You may use our website for legitimate business purposes, including:

• Browsing information about our services
• Requesting quotes and consultations
• Subscribing to our newsletter
• Reading our blog content
• Contacting us through provided channels

3.2 Prohibited Use

You may not use our website to:

• Engage in any unlawful activities
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Distribute malware or harmful code
• Spam or send unsolicited communications
• Violate any applicable laws or regulations

4. Service Terms and Conditions

4.1 Quotations

• All quotations are valid for 30 days unless otherwise specified
• Prices are subject to site survey and may be adjusted based on specific requirements
• Quotations do not constitute a contract until formally accepted by both parties
• Additional costs may apply for complex installations or unforeseen circumstances

4.2 Installation Services

• All installations are performed by certified professionals
• Installation schedules are subject to weather conditions and permit approvals
• Customer must provide safe and reasonable access to installation areas
• Any modifications to the original scope may incur additional charges

4.3 Warranties and Guarantees

• Equipment warranties are provided by manufacturers as specified
• Installation workmanship is guaranteed for 5 years
• System performance guarantees are provided where applicable
• Warranty claims must be reported promptly and may require inspection

5. Payment Terms

5.1 Pricing and Fees

• All prices are in British Pounds (GBP) and include VAT where applicable
• Payment terms are typically 50% deposit, 50% on completion unless otherwise agreed
• Large projects may have staged payment schedules
• Additional charges may apply for out-of-hours work or emergency services

5.2 Payment Methods

• We accept bank transfers, credit cards, and approved financing arrangements
• Payment is due within 30 days of invoice date unless otherwise specified
• Late payment may incur interest charges at 8% per annum above Bank of England base rate
• We reserve the right to suspend services for overdue accounts

6. Customer Responsibilities

6.1 Information Accuracy

• Provide accurate and complete information during consultations
• Inform us of any changes to property conditions or requirements
• Ensure all necessary permissions and permits are obtained
• Maintain safe access to installation and service areas

6.2 System Maintenance

• Follow recommended maintenance schedules and procedures
• Report any system issues or performance concerns promptly
• Allow reasonable access for maintenance and inspections
• Maintain adequate insurance coverage for installed systems

7. Limitation of Liability

7.1 Service Limitations

Our liability is limited to:

• The cost of remedying defects in our workmanship
• Replacement or repair of faulty equipment under warranty
• Direct damages arising from our negligence

7.2 Exclusions

We are not liable for:

• Indirect, consequential, or special damages
• Loss of profits, revenue, or business opportunities
• Delays due to weather, permits, or circumstances beyond our control
• Damage caused by customer modifications or third-party interference
• System performance affected by factors outside our control

8. Cancellation and Refunds

8.1 Customer Cancellation Rights

• Residential customers have a 14-day cooling-off period from contract signing
• Cancellation after work has commenced may incur charges for completed work
• Custom-ordered equipment may not be returnable
• Cancellation must be provided in writing

8.2 Company Cancellation Rights

We reserve the right to cancel contracts if:

• Customer fails to make required payments
• Site conditions make installation unsafe or impossible
• Required permits are denied or withdrawn
• Customer breaches these terms of service

9. Health and Safety

We are committed to maintaining the highest health and safety standards:

• All work complies with UK health and safety regulations
• Our team is trained in safe working practices and emergency procedures
• Customers must maintain safe working conditions during service provision
• Any safety concerns must be reported immediately

10. Environmental Compliance

As a green technology company, we are committed to environmental responsibility:

• All installations comply with environmental regulations
• We follow proper waste disposal and recycling procedures
• Equipment is sourced from environmentally responsible suppliers
• We support customers in maximizing environmental benefits

11. Intellectual Property

All content on our website, including text, images, logos, and designs, is protected by copyright and other intellectual property rights. You may not reproduce, distribute, or modify our content without written permission.

12. Data Protection and Privacy

We process personal data in accordance with UK data protection laws. Please see our Privacy Policy for detailed information about how we handle your personal information.

13. Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control, including:

• Extreme weather conditions
• Government actions or regulatory changes
• Labor disputes or material shortages
• Acts of God, terrorism, or other emergencies

14. Dispute Resolution

14.1 Informal Resolution

We encourage customers to contact us directly to resolve any concerns. Our customer service team is committed to finding fair and practical solutions.

14.2 Formal Disputes

For unresolved disputes:

• Residential customers may use alternative dispute resolution services
• Commercial disputes will be resolved through UK courts
• Scottish law governs these terms and any disputes

15. Changes to Terms

We may update these terms periodically to reflect changes in our services or legal requirements. Significant changes will be communicated to existing customers. Continued use of our services constitutes acceptance of updated terms.

16. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

For questions about these Terms of Service or to discuss any concerns: