Privacy Policy

At Twilight Mound, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services.

Last updated: March 1, 2024

1. Information We Collect

1.1 Personal Information

We may collect the following personal information when you:

• Fill out our contact forms or request a quote
• Subscribe to our newsletter
• Contact us via phone, email, or through our website
• Use our services or engage with our content

This information may include:

• Full name
• Email address
• Phone number
• Postal address
• Company name and position (for business customers)
• Property details (for solar and energy assessments)
• Energy consumption data (where relevant to our services)

1.2 Technical Information

We automatically collect certain technical information when you visit our website:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our website
• Referring website
• Device information

2. How We Use Your Information

2.1 Primary Uses

We use your personal information for the following purposes:

• Providing quotes and consultations for our green technology services
• Responding to your inquiries and customer service requests
• Scheduling and conducting energy assessments
• Installing and maintaining solar panels and other green technology systems
• Processing payments and managing customer accounts
• Sending you relevant information about our services and industry updates
• Complying with legal and regulatory requirements

2.2 Marketing Communications

With your consent, we may use your contact information to:

• Send newsletters and promotional materials about green technology trends
• Inform you about new services, special offers, and industry developments
• Invite you to events, webinars, or educational sessions

You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

3. Legal Basis for Processing

Under UK GDPR, we process your personal data based on the following legal grounds:

• Contract: To fulfill our contractual obligations when providing services
• Legitimate Interest: To operate our business, improve our services, and maintain customer relationships
• Consent: For marketing communications and non-essential cookies
• Legal Obligation: To comply with legal and regulatory requirements

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email marketing services
• Customer relationship management
• Payment processing
• Installation and maintenance services (subcontractors)
• Professional services (legal, accounting, etc.)

All third-party providers are contractually bound to protect your data and use it only for the specified purposes.

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal process or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Respond to emergencies

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• SSL encryption for data transmission
• Secure servers and databases with access controls
• Regular security assessments and updates
• Employee training on data protection
• Physical security measures for our offices

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain customer relationships
• Comply with legal and regulatory requirements
• Resolve disputes and enforce agreements

Typically, we retain:

• Customer records for 7 years after the relationship ends
• Financial records for 7 years as required by UK law
• Marketing preferences until you opt out
• Website analytics data for 2 years

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

7.1 Right of Access

You can request a copy of the personal information we hold about you.

7.2 Right of Rectification

You can ask us to correct any inaccurate or incomplete personal information.

7.3 Right of Erasure

You can request that we delete your personal information in certain circumstances.

7.4 Right to Restrict Processing

You can ask us to limit how we use your personal information.

7.5 Right to Data Portability

You can request a copy of your data in a commonly used format.

7.6 Right to Object

You can object to the processing of your personal information for direct marketing purposes.

To exercise any of these rights, please contact us using the details provided below.

8. Cookies and Website Analytics

Our website uses cookies to improve your browsing experience. Please see our Cookie Policy for detailed information about how we use cookies and how you can manage your preferences.

9. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete it promptly.

10. International Data Transfers

Your personal information is primarily processed within the United Kingdom. If we need to transfer data outside the UK, we will ensure appropriate safeguards are in place to protect your information in accordance with UK data protection laws.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website and updating the "Last updated" date.

12. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:

13. Complaints

If you believe we have not handled your personal information properly, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's data protection regulator:

Information Commissioner's Office
Wycliffe House, Water Lane
Wilmslow, Cheshire SK9 5AF
Phone: 0303 123 1113
Website: ico.org.uk